Question 1

Are these from AliExpress?

Accepted Answer

No, we get this question a lot but we aren't. You can view the process of our development here: https://www.tiktok.com/@orientalis.co/photo/7505117219349630230

You may see the same products on platforms like AliExpress, Temu, Shein or Etsy or other brands selling the exact same stuff, but we want to say that we started in May 2024 and back then we spent a lot of time and money into developing this product. There were no AliExpress products or other brands selling the same products.

After a couple months when we started selling, our product started becoming a 'trend' on TikTok and Instagram. After that, a lot of people started choosing the easy way and started stealing our designs and car mat shapes. Because of this, you may see the product on other platforms but those are absolutely not our product or the same quality.

We understand that there is competition, and that's natural in business. However, some competitors have gone beyond healthy competition and are copying our entire brand, designs, and even our marketing approach. We want to be clear that while competition is welcome, copying our entire brand identity is not.

We produce our products in close partnership with our factory and never share disclosed information. We put hard work and developed this product ourselves.

Question 2

Do they fit all cars?

Accepted Answer

We offer two universal size variants: V1 and V2. V1 fits most standard vehicles, while V2 is designed for cars with floor-mounted gas pedals. If you'd like a perfect fit, you can select our custom option. In most cases, V1 or V2 will work for your car.

Question 3

What if the mats don't fit my car?

Accepted Answer

No problem! If the mats don't fit, you can return them or exchange them for a different size or custom size.

Question 4

Will the mats slip around?

Accepted Answer

Our car mats feature a non-slip backing, ensuring they stay securely in place while you're driving.

Question 5

How do I clean the carmats?

Accepted Answer

Our carmats are easy to clean. Simply vacuum regularly to remove loose dirt, and spot clean with a mild soap and water solution for stains. The materials are designed to hide dirt well, so they maintain their appearance even between cleanings.

Question 6

What if you don't ship to my country?

Accepted Answer

If we don't ship to your country, please email us at info@orientalis.co or send a direct message to @orientalis.co on Instagram. We'll do our best to add your country to our shipping list.

Question 7

How does the custom sizing work?

Accepted Answer

When you select the custom sizing option, we'll email you after your order to confirm the exact specifications for your car. We'll create mats that perfectly match your vehicle's floor shape, pedal layout, and any specific requirements you have.

Question 8

What is pre-order?

Accepted Answer

Pre-order allows you to reserve carmats that are currently being manufactured. You'll be among the first to receive them when they're ready. Pre-orders typically ship within 2-4 weeks, and you'll receive updates on the production status.

Question 9

When will my order arrive?

Accepted Answer

If you place your order before 20:00 CET and the item is in stock, we'll ship it out the same day. Delivery typically takes 1–10 days, depending on your location. For a more precise estimate, check the product page.

Question 10

I didn't receive a confirmation email

Accepted Answer

Check your spam folder first. If you still don't see it, contact us at info@orientalis.co with your order details. We'll resend the confirmation and ensure everything is in order.

Question 11

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can use this to track your package through our shipping partner's website. If you need help tracking your order, contact our customer service team.

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