30% OFF · €100 → €70 · Ends ·Orders €100+: free shipping + free car scent card·30% OFF · €100 → €70 · Ends ·Orders €100+: free shipping + free car scent card·
ORIENTALIS
Policy

Shipping Policy

Last updated: 27 March, 2026

This Shipping Policy outlines how we handle the shipping and delivery of your orders.

Processing Time

Orders are typically processed and shipped within 24 hours on business days. Orders placed on weekends or holidays are processed on the next business day.

Shipping Methods

We offer standard shipping to most countries. Shipping costs and delivery times vary by location and are calculated at checkout.

Delivery Times

Delivery typically takes 1-10 business days, depending on your location and the shipping method selected.

Shipping Costs

Shipping is calculated at checkout based on destination. Orders over €120 ship free worldwide. Customers in the Netherlands and Belgium pay a flat domestic rate; the rest of the EU, UK, US, Canada and beyond pay tiered international rates.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can also track your order through our website.

Customs & Import Duties

Orders shipped outside the EU may be subject to import duties or VAT on arrival, charged by the destination country's customs authority. These are paid by the recipient and are not included in the order total.

Lost Packages

If your package appears to be lost, please contact us and we will investigate with the shipping carrier.

Contact Information

For shipping-related questions, please contact us at: